This is a contract role through Magnit Global for a premier provider of networking and security solutions in the US. This role is  FULLY ONSITE  in Santa Clara, California. This role is on W-2.

What you’ll do:  

• Deliver tier 1 IT support for global users via ServiceNow, in-person, and remote channels
• Provision and support Apple (Mac) and Dell devices, including imaging, configuration, and deployment
• Manage user identity and access using Okta, ensuring secure authentication and compliance
• Perform hardware lifecycle management including onboarding, offboarding, asset tracking, and inventory control
• Troubleshoot across macOS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications

 What you’ll bring:

• 1-3 years in desktop/helpdesk support with strong troubleshooting and customer service skills
• Experience in Apple (Mac) and Dell hardware with end-to-end device diagnostics, reimaging, and lifecycle management
• Knowledge of macOS and Windows OS, including core issue resolution and performance optimization
• Proficiency in Microsoft 365 (M365) and Microsoft Outlook
• Understanding of SSO, MFA and identity/access management workflows
• Experience with ServiceNow or similar ticketing tools
• Basic troubleshooting across network, VPN, wireless, printing, AV systems, and browser-based applications

• Understanding of AI capabilities

   

Hourly Pay Rate Range (dependent on location, experience, expectation)

• The pay range that Magnit reasonably expects to pay for this position is: $ 50-65/hr
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
• All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.