The Customer Care Coordinator is responsible for providing excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction. This role acts as a liaison between customers and internal teams to ensure timely and accurate communication and service delivery.
Serve as the first point of contact for customers via phone, email, or chat.
Handle customer inquiries, complaints, and requests efficiently and professionally.
Coordinate with internal departments (such as Sales, Operations, and Technical Support) to resolve customer issues.
Track and document customer interactions in the CRM system.
Monitor open cases and follow up to ensure timely resolution.
Assist in onboarding new customers and providing necessary guidance.
Identify recurring issues and provide feedback to improve processes and customer satisfaction.
Generate reports on customer service metrics as required.
Bachelor’s degree or equivalent work experience preferred.
1–3 years of experience in a customer service or coordination role.
Strong verbal and written communication skills.
Excellent organizational and time management skills.
Proficiency with CRM tools and Microsoft Office Suite.
Ability to multitask and work under pressure in a fast-paced environment.
Customer Relationship Management
Problem Solving
Communication
Attention to Detail
Empathy and Patience
Data Entry and Documentation
For residents of the City of New York: By submitting your application to this opportunity, you acknowledge that your application may be subject to the use of an automated employment decision tool (AEDT), as AEDTs are defined in NYC Local Law 114 of 2021. Please see the Privacy Notice for more information.
