Job Summary
We are looking for a motivated Storage Engineer to join Managed Services operations team to service our Banking
Customers.
You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem
Management, Infrastructure Improvements and planning and performing NetApp Ontap upgrades. Experience in
supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
Job Requirements
To be successful in this role, you would need to have the following:
• Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT.
• Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage
management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup
integration with NetApp technologies)
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage
technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap)
including monitoring and troubleshooting, administration, replication technologies, security hardening and
performance tuning;
• Experience in other NetApp storage technologies like StorageGRID, E-Series, SolidFire would be highly regarded
• Experience with automation tools such as NetApp Workflow Automation, Ansible
• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fiber Channel switching and
networks).
• Knowledge in ITIL methodologies: change, incident, problem and configuration management
• Expertise in Brocade or Cisco SAN switches administration and troubleshooting SAN connectivity.
• SAN zoning.
• Strong knowledge on FC and IP based storage replications.
• Experience in Windows and Linux System Administration.
• Strong customer communication and documentation skills.
• Build and maintain strong relationships with internal and external stakeholders.
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Education:
Graduate, preferably engineering graduate degree with a minimum of 5 years of Storage experience.
NetApp Certification would be an added advantage