Job Summary: 

This person will be responsible for supporting the Retirement Plan Services department with Raymond James. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates (will rarely need to answer the phone, if at all). 

Essential Duties and Responsibilities

• Answers and responds to email inquiries regarding issues
• Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates
• Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements
• Interprets rules and regulations by applying retirement plan knowledge
• Conducts audits of account activity to ensure transactions meet regulatory compliance
• Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution
• Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training
• Communicates, researches and resolves issues with other internal departments
• Reviews daily reports of individual productivity to evaluate personal performance

Knowledge, Skills, and Abilities:

• At least 2 years of RECENT experience within the financial services, ideally the retirement planning industry OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. If they are a recent graduate, they must be able to quickly learn the basics within the retirement planning industry. 
• Experience using a CRM- Customer Relationship Management software (this is used to review info prior to processing transactions) is preferred
• Experience working in a call center environment preferred
• Strong data entry skills with a high attention to detail. 
• Clear and professional written and verbal communication skills; ability to use proper grammar and spelling at all times
• Professional demeanor
• Ability to navigate through several different systems at once, using a dual monitors
• Proficient with Microsoft Office Suite- Excel, Outlook, Word
• Quick learner / ability to learn and apply different processes simultaneously 
• Minimum of a High School Diploma/GED completed, Bachelor's Degree is highly preferred 

This is the pay range that Magnit reasonably expects to pay for this position: $00.00/hour - $00.00/hour

Benefits: Medical, Dental, Vision, 401K