This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
 

Job Title: Customer Service Senior Representative

LOCATION: 
HYBRID TO LAKE MARY, FL or MEMPHIS, TN
Position - will need to go onsite on Tuesday and Wednesday. Need someone local to Memphis, TN or Lake Mary, FL.

SCHEDULE:
Monday - Friday 10am - 7pm CST 
Training Schedule 8am - 5pm CST for 2 weeks Hybrid 

ROLE OVERVIEW:

• Candidates must have a quiet and private working environment. Expected to take inbound and outbound calls during their entire shift.
• Candidates must have a hard wired internet connection, WiFi will not suffice. 
• Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
  
   

SKILLS::

• Previous experience in the healthcare industry 1+ years with third-party benefits verification experience preferred.
• Basic knowledge of Outlook, Excel, Word, MS Office, SharePoint required.
• Excellent verbal and written communication skills.  
• Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given.
• Demonstrated ability to handle challenging situations in a professional manner. 
• Willingness to work varying tasks. 
• Knowledge of healthcare pharmaceutical and services a plus.  
• Attention to detail
• Knowledge of Third Party Insurance Carrier Processes
• MUST have experience taking inbound and outbound calls (30 calls per day)

EDUCATION:

High School diploma and at least 1+ years of customer service, insurance verification or related area required.

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $16.00/hour-$18.00/ hour  
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) 
We are unable to provide visa sponsorship or STEM OPT training.

REF: 3711195