This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner.  Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems. 

• Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately
• Manages service request queues and resolves daily hardware and software service and support requests
• Adheres to established service level goals
• Thoroughly document work performed in ticketing system
• Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures
• Works on site specific department projects and/or sub-projects  
• Works under own initiative, prioritizes own work, and meets agreed timelines

Skills

• 3 years of recent Desk Side Support required with Hands on Experience 
• Strong Customer service skills
• Exceptional work ethic
• Positive attitude
• We are looking for experience with imaging and troubleshooting PCs in a networked environment
• Computer or Other Skills:
• General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
• General knowledge of networking switches and data networks.
• General knowledge of IP telecommunications systems.
• General knowledge of printers
• MAC knowledge

Education

• BS in IT or related field PREFERRED or equivalent experience
• 1-3 Years PC/LAN Technical Experience
• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $23.00/hour-$26.00/hour  

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)