This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Job Title: Sales Administration Analyst

LOCATION:
HYBRID: This is a hybrid role and will require the ability to work in-person 3 days a week in the Lake Mary, FL office.

SCHEDULE:
ESTM-F, 9AM-6PM EST, potential opportunity for OT

ROLE OVERVIEW:
Job Summary

Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.

 Responsible for leading relationships and retention focus for existing strategic group portfolio. 

Works with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and helps to drive organic sales growth and targeted goals. 

Project lead for efficient resolution of customer issues, on-boarding, 

EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads. 

Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, 

CSD departments, buyers, and executives, as needed. 

Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement. 

Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments. 

Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance. 

Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.

Essential Functions

Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support.

Assist with internal & external customer communications via phone, email for efficient resolution.

Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.

Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.

Process management and engagement for customer retention.

Communication outreaches for existing partnerships optimization.

Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.

Qualifications

3+ years of customer service experience supporting inside or outside sales

Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support

Excellent phone and written presentation and communication skills required.

Demonstrated ability to problem solve individually and as a team setting

EDUCATION:

High school diploma, bachelors preferred

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $20.00/hour-$23.00/ hour  Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) 

REF: 36598520