Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Specialist, Technology Support I 

Position Details:

• Role is Onsite - Day Shift - Shifts start and end time ranging from 6:30am to 6:30pm - 8 HOUR SHIFT. 
• About The Team: This is a very small team of 3 technicians who manage all high severity incidents across the entire BCBS company, providing oversight over all high severity tickets coming from the Technology Support Center (TSC), the BCBS Service Desk. Since the TSC supports all 14k BCBS employees, these three technicians must have a close relationship with a strong foundation of quality and trust to ensure each high severity ticket is being handled correctly without overburdening the rest of the team.

Day to Day: 

Technicians are receiving, monitoring, managing all high severity incidents, escalations and requests for the entire company. Expected to create and facilitate bridgelines, page outages, and maintain ticketing updates. ****IF YOU LOVE WORKING ON HARDWARE AND SOFTWARE AND WANT TO TROUBLESHOOT AND FIGURE OUT WHAT IS WRONG, THIS IS NOT THE ROLE FOR YOU. THIS IS MORE OF A LEADERSHIP AND FACILITATION OPPORTUNITY.

• Taking the ticket created and working directly with IS to get to the correct support levels.

Soft Skills:

• Strong verbal/written communicator, proficient typist with minimal errors, quality control over all output, calm negotiator for teams in disagreement.

Duties:

• Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
• 80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
• 15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
• 5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc. 

Required Skills and Abilities: 

• Required Education: Associate degree OR higher-level degree in Computer Science, Information Technology OR other job-related degree. Degree Equivalency: 2 years of job-related work experience. 
• Required Work Experience: None 
• Preferred Work Experience: 1 year-technical call center experience.
• Required Technologies: Highly proficient in Word, Excel, Outlook, SharePoint.
• Nice To Have: ServiceNow.
• Strong customer service skills. 
• Good problem-solving skills. 
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. 
• Understands basic technical problems and solutions in relation to the business environment. 
• Required Software and Other Tools: Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry. 

Preferred Skills and Abilities: 

• Understands the industry's business systems and processes. 
• Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center

This is the pay range that Magnit reasonably expects to pay someone for this position is $16.83hour - $22.43/hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. 

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!