Resource Manager
Job Summary
Marcom is a Global Marketing Communications group. We oversee all of the advertising and marketing to ensure the flawless development and execution of world-class communications.
The Resource Manager will partner with functional leads to assign sufficient and suitable resources to projects, balance workloads and resolve resource constraints across a large group of creatives, producers, or production staff. The Resource Manager will also support multiple groups with contingent workforce related responsibilities, including facilitation of contractor recruiting, vendor collaboration, management of on-boarding and off-boarding for all new hires, and data entry of resource info in various systems. The Resource Manager will need to understand the complexity of how work gets done, have a deep understanding of the creative process, and possess impeccable communication and interpersonal skills. The role requires a high level of patience, diplomacy and fortitude and a strong voice in a fast-moving environment.
Key Qualifications
- 7+ years of experience in a resource or project management role within a creative or marketing organization
- Experience with project resourcing systems, applicant tracking systems, or databases, and evangelizing their use with business partners
- Solid knowledge of digital and creative processes, including design, conceptual advertising, interactive, and video production
- Ability to understand complex briefs, recognize risks and dependencies, and cast the right person for the right project at the right time
- Extraordinary communication, people management, organizational, and time management skills
- Customer-service mindset, with a calm and upbeat approach in high-paced, high-stress environments
- Appreciation for the aesthetic in presentations and reporting
Responsibilities:
- Build strong rapport with the department you support, and partner with functional leaders, operations leaders, and key vendor contacts
- Host weekly check-ins with key stakeholders to ensure efficient utilization and project assignment
- Identify over- and under-utilization of talent and solve resource gaps
- Match individual contributors' skills and career aspirations to the right projects
- Balance workload across internal teams, freelancers, and agency or vendor partners
- Support quarterly and fiscal year planning by forecasting hiring and freelance needs
- Help mediate resource sharing issues with functional leads, our Operations lead, and the Director, Resource Management
- Facilitate contractor recruiting by mining our freelance database, seeking referrals, sourcing on LinkedIn, and working with staffing vendors and dedicated sourcers
- Track tenure extensions and work with engagement managers to ensure compliance
- Manage on-boarding and off-boarding for all employees (FTE, vendors, and freelancers), including badge and building access, seat location, buddy set-up, accounts access, and security briefings
- Maintain freelance candidate data, job descriptions, benchmark rates, and tenure details
- Create status reports on search aging and average time to fill
- Help shape resource management processes, systems, and templates
Description
- You are able to build strong rapport with members of the department you support, in addition to partnering with functional and operations leadership and/or key vendor contacts.
- You will host weekly check-ins with key stakeholders to ensure efficient utilization of people and assignment of all projects.
- You will help identify excessive or under-utilization of talent and solve any potential resource gap areas.
- You enjoy matching the skills and career aspirations of individual contributors to the appropriate projects.
- You're an expert at balancing workload across internal teams, freelancers and agency/vendor partners.
- You will support your partners with quarterly and fiscal year planning by forecasting future hiring and freelance needs based on provided roadmaps.
- You may help mediate resource sharing issues with functional leads, our Operations lead and/or the Director, Resource Management.
- You'll help inform and shape resource management processes, systems and templates, constantly striving to improve workflow.
- You will support multiple groups with contingent workforce related responsibilities, which include facilitation of contractor recruiting, vendor collaboration, management of on-boarding and off-boarding for all new hires, and data entry of resource info in various systems.
- You will understand contingent workforce needs, track tenure extensions, and collaborate with engagement managers to ensure compliance on tenure.
- You will help identify and hire contingent resources using various methods, for example mining our freelance candidate database, seeking internal referrals, sourcing on LinkedIn and, sometimes, working with outside staffing vendors as well as dedicated sourcers.
- You will ensure the successful on-boarding and off-boarding of all employees (FTE, vendors and freelancers), and that each new resource has a positive, streamlined on-boarding experience.
- This includes coordination of badge and building access, seat location, first day buddy set-up, accounts access, security briefings, etc.
- You will track details such as a database of freelance candidates, job descriptions, benchmark rates, freelancer tenure, etc.
- You will create key status reports to help keep awareness about the aging of searches and our average time to fill.
Education:
Bachelors degree preferred.
Hours may fluctuate based on project needs.
