The Marketing Coordinator Contractor will support the Preventive Care Portfolio team, with primary responsibility for the administration and execution of the Paw Promise Free Dose Sample Program, Sample Exception Management, and Staff Sample Program. This role serves as a key point of contact across Marketing, Customer Care, Sales, Compliance, Operations, and external vendors to ensure accurate, timely, and compliant program management.
Key responsibilities include:
•    Manage day-to-day administration of the Paw Promise Free Dose Sample Program, including request processing, tracking, issue resolution, and reporting.
•    Coordinate and manage Paw Promise sample exception requests, ensuring adherence to internal policies, approval processes, and compliance requirements.
•    Administer the Staff Sample Program, including order processing, fulfillment tracking, documentation, and employee communications.
•    Maintain accurate records and audit-ready documentation for all sample-related activities.
•    Investigate and resolve sample fulfillment issues and respond to inquiries from internal stakeholders, field sales teams, veterinary clinics, pet owners, and customer support teams.
•    Monitor program performance and prepare recurring reports, dashboards, and analyses to support business reviews.
•    Partner with vendors and internal teams to ensure timely fulfillment and inventory management.
•    Support invoice processing, budget tracking, purchase orders, and vendor management activities, including management and approvals of inventory in our warehouses.
•    Maintain project trackers, timelines, and documentation for assigned initiatives.

•    Identify opportunities for process improvements and operational efficiencies within sample programs and marketing operations.
•    Ensure all activities are conducted in accordance with company policies, compliance standards, and applicable regulations.
•    Provide general marketing and administrative support to the Preventive Care Portfolio team as needed.

•    2+ years of experience in marketing coordination, program administration, customer operations, project coordination, or related business support roles.
•    Excel Wiz with advanced Excel skills including pivot tables, VLOOKUP/XLOOKUP, data validation, reporting, and data analysis.
•    Strong attention to detail with experience managing large datasets and maintaining accurate records.
•    Experience coordinating cross-functional projects and working with multiple stakeholders.
•    Strong organizational, prioritization, and problem-solving skills.
•    Experience with Microsoft Office Suite, including Excel, PowerPoint, Teams, SharePoint, and Outlook.
•    Experience in a regulated industry, animal health, healthcare, pharmaceutical, or consumer products environment preferred.
•    Experience with sample programs, fulfillment programs, customer support programs, or operational processes preferred.

•    Bachelor's Degree in Marketing, Business Administration, Communications, or related field preferred.
•    Equivalent combination of education and relevant work experience will be considered.