Essential Duties and Responsibilities
- Provides business support to the Asset Management team
- Ensures all formal correspondence appropriately reflects the RJAHI brand
- Manages the document collection process for required reports per operative documents
- Confirms contact information of partners, management agents, and third parties associated with lower-tier entities
- Maintains a thorough and current record of activity in the portfolio management system, including collection efforts, new information, and document receipt
- Identifies trends and areas for improvement using metrics reports and understanding business needs
- Prepares internal documents
- Understands and responds to client inquiries and concerns to ensure Service 1st
- Develops and maintains relationships with partners and management agents
- Resolves issues quickly with a sense of urgency
- Maintains benchmarks, key performance indicator (KPI’s)
- Prepares various reports as necessary
- Performs other duties and responsibilities as assigned
Knowledge, Skills, and Abilities:
- Microsoft Office Suite
- Technical proficiency in a portfolio management system
- Identifying the needs of customers through effective questioning and listening techniques
- Detail oriented to ensure quality standards are met without impairing workflow
- Communicating both orally and written
- Demonstrating sensitivity to customer needs (both internal and external) and proactively addressing customer needs
- Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets
- Minimum one year of relevant professional work experience.
This is the pay range that Magnit reasonably expects to pay for this position: $16.50/hour - $22.00/hour
Benefits: Medical, Dental, Vision, 401K
