This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

LOCATION & SCHEDULE
This is a fully remote role open to qualified candidates across the US.

Training Hours: 8:30am - 5:00pm CST

Regular Hours (After Training): 8 hour shift between the hours of 7:00am - 7:00pm CST that will be 
CST, MST candidate preferred; PST time zones but EST will be considered.

ROLE OVERVIEW – Intake Care Senior Representative

The Advocate role is a non-clinical customer service position within an inbound call center that supports Evernorth Behavioral Health. 

Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services. 

Advocates guide and assist the members and providers to help them work with Cigna/Evernorth more effectively and ensure first call resolution.

The types of calls an Advocate service may include but are not limited to: triaging and assessing the need for clinical intervention, inquiries about provider referrals and access to care, eligibility, and benefits. 

Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed within the same call. 

Independent problem solving, multitasking, and technical savvy are essential in order to be able to carry out the responsibilities of this role. 

Calls must be serviced in a helpful and professional manner.

The nature of discussions within the Behavioral Advocate role often delves into personal and sensitive topics with members. It demands a nuanced understanding of mental health and substance use issues. 

Skills:

Customer Service experience

Prior experience working in a patient focused mental health environment preferred

Ability to maintain a professional and positive image to external customers

Candidates must possess superb interpersonal communication skills

Effective listening and organizational skills, with the ability to manage multiple tasks

Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems

Independent problem solving skills

Able to excel and/or prior successful experience in a virtual team environment

Strong time management skills

Ability to type effectively and have strong PC skills

EDUCATION: 
Bachelor’s degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major) - REQUIRED

Hourly Pay Rate Range (dependent on location, experience, expectation) 
The pay range that Magnit reasonably expects to pay for this position is: $17.00/hour-$19.00/ hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
We are unable to provide visa sponsorship or STEM OPT training.
 
REF: 37336538

The operation of this talent community is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.