This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Job Title: Customer Service Representative

Location:
This is a fully remote working role open to candidates across the US.

Role Summary

The experienced Customer Service Rep provides critical service to key business associates, providing the utmost customer-focused assistance, and is a vital partner on our team. This position will be responsible for Scheduling, registration paperwork, phone and email correspondence with patients, also additional tasks to support the Behavioral Health Program. 

Telephonic appointment scheduling and outreach calls in support of the EWC Behavioral Health program.

Professional interaction with customers, internal & external

Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.

Qualifications for this role are:

• Strong oral & written communication skills.
• Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
• Evernorth systems, MS Outlook and Epic EMR knowledge a plus.
• Experience with MyChart is preferred
• At least 1 or more years’ Medical Office experience.
• Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
• Ability to succeed within a team environment.
• Compliance with HIPAA regulations and ENDH guidelines.

Education:
HS Diploma or GED

Hourly Pay Rate Range (dependent on location, experience, expectation):
The pay range that Magnit reasonably expects to pay for this position is: $18.00/hour-$19.00/hour  
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) 

REF ID: 36240215