This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Job Title: Customer Service Associate Representative

Location & Schedule:

• Monday - Friday 10-7pm EST
• Training Schedule Tues & Wed 9-6pm or possibly 8:30 - 5:30
• Work from Home but the first day and as needed for events or training will be onsite. Candidates must be commutable to Lake Mary, FL office location.

ROLE OVERVIEW:
Delivers straightforward administrative and/or other basic business services in Customer Service. 

Receives requests by mail, telephone, or in person regarding orders and claims/policies. 

Responds to inquiries from facilities , providers and/or others for information and assistance. 

Performs research to respond to inquiries and interprets policy provisions to determine most effective response. 

Mails or routes claim forms and supporting documentation to various units for processing. 

Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints  

Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. 

Works to clearly defined procedures under close supervision.

SKILLS:

1+ years’ Customer Service Experience

Data Entry Skills

Multi-tasking Ability

Intermediate Computer Skills

SAP experience. a plus

Healthcare experience a plus, not required.

EDUCATION:
High School Diploma or GED

Hourly Pay Rate Range (dependent on location, experience, expectation):
The pay range that Magnit reasonably expects to pay for this position is: $17.00-17.00/ /hour 
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) 

REF ID: 36488907