This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

 

Responsibilities

The primary Client Incident Management Senior Analyst responsibility is to create written communications to internal and external stakeholders regarding technology outages and escalated issues. This individual will be collaborating with internal business partners, influencing company-wide process improvements. In addition, this individual will work with external clients to communicate process improvements, root cause/preventative measures, and outage trends.

This individual will also be required to maintain team trackers and metrics to support qualitative and quantitative information for process improvements.  This individual must be flexible with their work schedule due to the needs of outages, internal and external partners, and 24X7 service.

Daily Activities include but are not limited to:

• Client facing written communications in business friendly language for outages
• Keep dashboards and notes up to date for all events
• Be able to interact on calls to assess client impact
• Communicate clearly with internal and external stakeholders
• Contribute to continuous process improvement activities
• Facilitate and/or participate in meetings supporting Client Incident Management services

Analytics / Reporting Duties

• Manage and maintain client incident reporting
• Gathers data from Service Now
• Uses business analytics to create and display information
• Utilize Excel, OneNote, PowerPoint to prepare artifacts
• Identification of recurring themes within outages to drive process improvements
• Creation of playbooks to support process improvements

The Applicant must demonstrate intermediate to strong working knowledge of,

• Excellent written and verbal communication skills
• Strong collaboration skills
• Ability to understand and convey technical language into business-friendly terms
• Service Now – nice to have
• Microsoft Office Suite Tools – need to have
• Tableau - nice to have not required
• Understand technology concepts
• Minimum 2 years work experience
• Intermediate technology competency
• Bachelor’s degree in Technology, Business, Communications or Leadership discipline preferred
• Strong interpersonal, written, and verbal communication skills preferred
• Self-motivated, ability to work with limited direction
• Ability to work 24x7

Hourly Pay Rate Range (dependent on location, experience, expectation) 

The pay range that Magnit reasonably expects to pay for this position is: $40.00/hour-$55.00/hour 

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.