Job Title: Senior Service Desk Technician

Position Details:

• Hybrid Approach: Edelman Financial Engines location: 4742 North 24th Street; Suite 400; Phoenix, AZ 85016.
• Must be local to Phoenix, AZ 85016 to be considered.
• Hybrid Approach: 2-3 days onsite (min. of 2 days) and 1-2 days’ work-from-home. Client is flexible if communication lines are open.
• Monday thru Friday, 40 hours per week – rarely overtime is required – they will provide ample notice.
• All Edelman locations have validation parking for all employees at no cost.
• Client’s end goal is to convert this position to full-time after 3 months on contract.
• This is a senior role which will require this person to be the escalation point. Must be able to multi-task and wear several hats.
• Ticketing system is Jira.
• Top Responsibilities: Service Desk triage from lower levels (1 & 2), Ticket incident resolutions, Service request resolutions, Projects (i.e., Companywide laptop replacements, provisioning laptops, etc.), Inventory management and Asset management (D-42 – Make sure lined up and dialed in).
• Interview Process: 3 rounds of interviews: 1st round will be phone interview with the hiring manager; 2nd round will be technical interview on MS Teams Video and 3rd round will be on MS Teams video panel interview with hiring manager, SVP, & Sr. Director. 

Duties:

• Service Desk triage
• Ticket incident resolutions
• Service request resolutions
• Projects
• Inventory management
• Asset management

Required Skills:

• Bachelor’s degree in IT or equivalent experience
• ITIL
• Jira
• Microsoft Office 365
• Active Directory
• CMDB
• Knowledgebase
• Asset Management
• Troubleshooting
• Customer Service
• Time Management

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $30.00/hour - $30.00/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).