Job Title: Senior Service Desk Technician
Position Details:
- Hybrid Approach: Edelman Financial Engines location: 28 State Street; 21st Floor; Boston, MA 02109.
- Must be local to Boston, MA 02109 to be considered.
- Hybrid Approach: 2-3 days onsite (min. of 2 days) and 1-2 days’ work-from-home. Client is flexible if communication lines are open.
- Monday thru Friday, 40 hours per week – rarely overtime is required – they will provide ample notice.
- All Edelman locations have validation parking for all employees at no cost.
- Client’s end goal is to convert this position to full-time after 3 months on contract.
- This is a senior role which will require this person to be the escalation point. Must be able to multi-task and wear several hats.
- Ticketing system is Jira.
- Top Responsibilities: Service Desk triage from lower levels (1 & 2), Ticket incident resolutions, Service request resolutions, Projects (i.e., Companywide laptop replacements, provisioning laptops, etc.), Inventory management and Asset management (D-42 – Make sure lined up and dialed in).
- Interview Process: 3 rounds of interviews: 1st round will be phone interview with the hiring manager; 2nd round will be technical interview on MS Teams Video and 3rd round will be on MS Teams video panel interview with hiring manager, SVP, & Sr. Director.
Duties:
- Service Desk triage
- Ticket incident resolutions
- Service request resolutions
- Projects
- Inventory management
- Asset management
Required Skills:
- Bachelor’s degree in IT or equivalent experience
- ITIL
- Jira
- Microsoft Office 365
- Active Directory
- CMDB
- Knowledgebase
- Asset Management
- Troubleshooting
- Customer Service
- Time Management
Pay Transparency:
- This is the pay range that Magnit reasonably expects to pay someone for this position is $30.00/hour - $30.00/hour W-2.
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
