Job Summary

Evernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams. This role is responsible for designing and delivering high-impact training programs that empower staff to use Epic effectively and confidently. The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements. The ideal candidate is a self-starter, a collaborative team player, and someone who thrives working autonomously in a fast-paced healthcare environment.

Key Responsibilities

Training Delivery & Support

• Deliver Epic training to onsite coaches and clinical staff through virtual platforms and facilitator-led sessions.
• Facilitate interactive Q&A sessions and provide supplemental training to reinforce learning.
• Offer ongoing support and troubleshooting for Epic users post-training.

• May include travel opportunities to support in-person training for client installations.

Curriculum Development & Maintenance

• Collaborate with the Lead Trainer to design, update, and maintain Epic training curriculum.
• Ensure training materials reflect current workflows, system enhancements, and best practices.
• Create job aids, quick reference guides, and e-learning content tailored to user roles.

Onboarding & Staff Development

• Assist in onboarding new staff by providing role-specific Epic training.
• Monitor training progress and ensure timely completion of required modules.
• Provide feedback and coaching to reinforce Epic proficiency.

System Enhancements & Upgrades

• Participate in Epic upgrade planning, testing, and go-live support.
• Contribute to discussions around system improvements and workflow optimization.
• Update training materials and delivery methods to reflect new Epic functionality.

Collaboration & Continuous Improvement

• Partner with IT, clinical operations, and other stakeholders to align training with organizational goals.
• Gather feedback from trainees and stakeholders to improve training effectiveness.
• Stay current with Epic updates, certification requirements, and training methodologies.

Required:

• Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.
• Experience delivering Epic training in a healthcare setting.
• Strong understanding of clinical and administrative workflows.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to work independently and collaboratively across teams.
• Strong organizational skills and attention to detail.

Preferred:

• Experience with virtual training platforms and instructional design tools.
• Familiarity with adult learning principles and e-learning development.
• Prior involvement in Epic upgrade cycles or system enhancement projects.

• Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.