This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

LOCATION
Fully Remote role open to qualified candidates across the US
(High-Speed Internet, REQUIRED)

REQUIRED SCHEDULE:
100% Remote Training Schedule is 8:30am - 5:00pm CST (for about the first six weeks)
Ongoing Schedule after training is 10:30am - 7:00pm CST. Candidates can be located in any US time zone as long as they can commit to the hours needed.

ROLE OVERVIEW – 37664243 Intake Care Senior Representative

Delivers specific delegated Utilization Management tasks assigned by a supervisor. 

Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling. 

Serves as initial contact for clients and their eligible dependents requesting services. 

Responsible for customer service and relevant standards such as telephone response time. 

May make referrals within stated limits. 

Supports and assists with training for employees. 

May provide guidance around procedures and workflows. 

Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members. 

Tasks involve a degree of forward planning and anticipation of needs/issues. 

Resolves non-routine issues escalated from more junior team members.

SKILLS:

Customer Service experience

Prior experience working in a patient focused mental health environment preferred

Ability to maintain a professional and positive image to external customers

Candidate must possess superb interpersonal communication skills

Effective listening and organizational skills, with the ability to manage multiple tasks

Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems

Independent problem solving skills

Strong time management skills

Ability to type effectively and have strong PC skills

Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a Bachelor’s degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major), or a Bachelor’s degree in an unrelated field and 2+ years of experience in the behavioral health field.

EDUCATION: 
Bachelor’s degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major), or a Bachelor’s degree in an unrelated field and 2+ years of experience in the behavioral health field.

Hourly Pay Rate Range (dependent on location, experience, expectation) 
The pay range that Magnit reasonably expects to pay for this position is: $18.00/hour-$18.00/ hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
We are unable to provide visa sponsorship or STEM OPT training.
 
The operation of this talent community is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.