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Technical Support Associate Analyst (36332899)

Telecommunications
PCS
IT Support
Printers
Customer Service Oriented
Operational Support
Imaging
Technical Support
Database
Networking
Active Directory
Description:

This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Schedule Notes:

100% onsite within a Pharmacy. Core hours are 12:30pm -9pm EST, Monday - Friday 9-5pm during training. 

Responsibilities: 

Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.

Basic Qualifications: 

  • Experience with imaging and troubleshooting PCs in a networked environment.  This position has an on-site requirement.
  • 5+ years of relevant IT experience 
  • General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
  • Active Directory
  • Troubleshooting printers (Zebra and Ricoh)

Other Qualifications: 

  • General knowledge of networking switches and data networks.
  • Strong Customer service skills
  • Exceptional work ethic and positive attitude
  • General knowledge of IP telecommunications systems.
  • High school diploma or GED Required 

 

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $26.00/hour-$35.00/hour  

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) 

QUALIFICATION/ LICENSURE :
  • Work Authorization : Green Card, US Citizen, Other valid work visa
  • Preferred years of experience : 5+ Years
  • Travel Required : No travel required
  • Shift timings: 12:30pm -9pm EST, Monday - Friday 9-5pm during training.
Job Location Newburyport, Massachusetts
Pay USD 26.00 - USD 35.00 Per Hour
Contract Duration 4 month(s)