PLEASE NOTE: This is a temporary contractor assignment managed by Magnit.
 

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. 

Pinterest Research is seeking a year-long contractor to join the team as a dedicated Research Operations Specialist. This person will report to the Research Program Manager and manage the end-to-end recruitment process for UX researchers across Research teams as well as execute on efforts to grow the in-house recruitment program. This person should have a track record of and passion for developing and rolling out high quality processes and programs to maximize the impact of Research Operations.

Role is U.S.-based, remote. We do not offer Visa sponsorship for this role. 

What you’ll do:

• Manage end-to-end participant recruitment for multiple concurrent research projects, with a focus on monetization/B2B recruitment. Anticipate and address potential blockers while also independently resolving unexpected challenges during recruitment, to ensure a smooth experience for both researchers and participants.
• Execute on efforts to optimize and scale our in-house recruiting program and research participant panels, with a focus on monetization/B2B research recruitment enablement.
• Drive improvements to increase speed and quality of recruitment for diverse research needs and niche, hard-to-reach audiences, and identify additional gaps and expansion opportunities.
• Build new methods for research recruitment for a variety of user audiences, with a focus on monetization audiences, and collaborate with internal XFN teams as needed to set up and gain approvals for new workflows.
• Create and maintain documentation, templates, training materials, and workflows that drive standardization, knowledge sharing, and ongoing process improvement.
• Carry out day-to-day maintenance of program operations, including recruitment trackers, participant panels, participant data management.
• Own contract processing for third party research vendors, research tool renewals, and security reviews 

Skills

What we’re looking for:

• 3-5 YOE years of experience in Research Operations with expertise in participant recruitment. Experience with B2B recruitment and/or other hard-to-reach research populations preferred.
• Experience managing end-to-end recruitment workflows for multiple concurrent projects, including sourcing and logistics. Knowledge of research ethics, participant data management, and compliance requirements (e.g., GDPR, CCPA) preferred.
• Analytical and data-driven, skilled in process improvement. Knowledge of SQL, python, and/or automation tools is a plus.
• Highly organized, self-motivated, and a strong communicator — able to manage multiple priorities independently and build partnerships across teams.
• Problem solver who proactively addresses blockers and adapts quickly to new challenges.
• Familiarity with UX research tools and third-party participant recruitment platforms (e.g., UserTesting, Dscout, Ethnio, Rally, UserInterviews)

Has a learner and builder mindset: Able to quickly onboard to emerging AI tools and implement them appropriately within Research Ops with a focus on decision quality, craft and efficiency

Benefits Offered: Medical, Dental, Vision, 401K

Magnit Global (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.