Language

Senior Systems Administrator, Zendesk (Contract)

Technical Specifications
Technical Requirements
Disability
Governance
Artificial Intelligence
UAT
Change Management
Database
Zendesk
Description:

PLEASE NOTE: This is a temporary contractor assignment managed by Magnit. 

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In this role, you'll work on projects that support this mission and help move Pinterest forward.

Duties

  • Lead Zendesk technical expertise including administering, configuring and maintaining Zendesk and other integrated technologies that drive efficiencies for our support teams.
  • Lead discovery, research, testing, and implementation of Zendesk functionality in order to recommend enhancements to improve business capabilities.
  • Empower key business leads and their teams with the guidance, training, and thought-partnership in order to achieve support initiatives. 
  • Liaise with business stakeholders to drive engagement and adoption of Zendesk across the business.
  • Collaborate with Business Ops partners to build technical requirements, facilitate User Acceptance Testing (UAT), and release changes to Zendesk implementations.
  • Manage requests from Business Partners for Zendesk access, integrations, and onboarding.
  • Maintain Zendesk standards, including change management controls, admin controls, and key performance indicators (KPIs), and upholding security/data/governance standards.

Skills

  • 5+ years of hands-on technical experience with analyzing, designing, and supporting Zendesk implementations (Support, Guide, Explore, Chatbot).
  • Experience with advanced Zendesk Support configuration and platform customization (ex. Triggers, Automations, SLAs, Routing, macros).
  • Understanding of Zendesk Product Suite, Database structure, Webhooks, and APIs.
  • You can interpret and translate business goals into technical specifications that you can configure on the Zendesk platform.
  • Nice to Have: Zendesk Admin Certification(s)

 

Benefits Offered: Medical, Dental, Vision, 401K

Magnit Global (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct. We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.

QUALIFICATION/ LICENSURE :
  • Work Authorization : Green Card, US Citizen
  • Travel Required : No travel required
  • Shift timings: Not specified
Assignment Location Remote (Remote)
Pay USD 64.00 - USD 84.00 Per Hour
Contract Duration 12 month(s)